Operations Team Leader

Department:

People & Change Ghana

Job type:

Permanent

Closing date:

06-Feb-15

Location:

Accra

Reference Number:

130-PEO00384

The Company

Be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.
We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource.
If you share our values of being:
 Helpful
 Effective
 Ethical
 Innovative
 Accountable
and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

Roles & Responsibilities

To close liaison with the Reconciliations Officer to ensure that outstanding items are queried and resolved promptly. Ensuring a smooth, efficient, immediate flow of the operational processes Ensuring adherence to correct operational procedures and limits
Ensuring adequate controls are in place to avoid potential losses from interest claims, exchange losses and non-deliver of funds. Provide operational support to the Operations Manager. Your specific roles are:

• The individual will be responsible for the daily operational administration functions in the operations area.
• In addition this individual will be expected to provide operational support to the Front and Middle office to reduce operational risk and improve operational controls and efficiency in the area.
• Ensure the smooth running of the processing and settlement of deals. Compliance, Risks and Controls
• Query items timely to avoid income leakage.
• Actioning System Reports on daily basis.
• Maintain records for Banks and Customers limit (both counterparty and Dealing limits
• Ensure that central bank statutory returns are done on daily basis
• Ensure that Standard Settlement Instructions (SSI) are in place.
• Record and maintain working paper for every case for audit trail and Audit purposes
• Ensure Management Information System(MIS) is accurate and up to date. Customer Service and People
• Supervise exceptional items and escalate any problematic items to the Back Office Manager
• To assist other team members in the department as required from time to time.
• Execute at speed in responding to queries ensuring Service Level Agreements are met/ or exceeded.
• Train, Coach and develop team members to enhance team work.
• Performance management and staff appraisal.
• Be co-operative and flexible at all times

Requirements

• ACI Accredited
• Relevant 3 year degree or diploma
• At least 5 years working experience in the Operations area of a bank
• Good understanding of all Banking products, in particular Treasury and International products, including an understanding of the Banks Act and Liquid Asset Requirements, and the workings and pricing mechanisms of all these products.
• Good working knowledge of SWIFT and payments in the operations area. 
• Analysis and Attention to Detail
• Focus and Sustained Attention
• Problem Solving
• Verbal and Written Communication (inc. Listen..
• Organisational Awareness
• Safety and Security Orientation
• Excellence / Quality Orientation
• Rule Orientation
• Leading by Example

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