Tuesday, February 3, 2015

Relationship Manager

by Unknown | at 3:28 PM

Department:

People & Change Ghana

Job type:

Permanent

Closing date:

06-Feb-15

Location:

Accra

Reference Number:

130-PEO00359

The Company

Be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.
We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource.
If you share our values of being:
Helpful
Effective
Ethical
Innovative
Accountable
and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

Roles & Responsibilities

Responsible for management of their function devising implementing and provide input into the customer relationship management strategy. To strategically and operationally manage and grow a portfolio of high revenue generating clients, specific roles include;

Developing in-depth knowledge of a business client's activities
Servicing and managing product distribution and cross sell within each business client to maximise profits and ROE.
Identification of business opportunities or create new business concepts and development approaches to support business growth.
Sound portfolio management and optimising the true potential of portfolios.
Quality of the business client base within the portfolio
To create portfolio specific strategies / actions that will generate revenue growth, ensuring that individual targets are met.
The achievement of set targets through managing and maintaining allocated portfolios thus ensuring client retention.
Acquire profitable new business and identify client needs and deliver customized solutions for a portfolio
Ensuring compliance with relevant legislation and specifically in terms of client expectations
Following of process protocols to achieve service excellence.
Monitoring and evaluation of the organisation's success in managing its legal and compliance risks.
Managing the resolution of transactional banking issues when escalated from operational areas to ensure customer satisfaction
Maintaining an appropriate profile within the community· Initiate and ensure draw down quality credit applications.
Develop relationships with a wide range of product specialists within the FirstRand Group and build collaborative relationships and optimise co-operation between functions within FirstRand to support client service excellence.
Manage projects according to project management guidelines (Expert level) apply effective consulting and coaching skills (Expert level) allocate and manage tasks, activities and resources appropriately including (but not limited to) KYC, Expired Limits, and ensure Effective Data Management
Ensure expired limits are attended to against set target