Jobs in Africa : Banking - Branch Administrator D

Department:

People & Change Ghana

Job type:

Permanent

Closing date:

06-Feb-15

Location:

Accra

Reference Number:

130-PEO00366

The Company

Be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.
We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource.
If you share our values of being:
Helpful
Effective
Ethical
Innovative
Accountable
and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

Roles & Responsibilities

This role is to manage and control all administration and risk activities for a branch. and ensures compliance to all banking procedures and policies. Your specific roles are:

Control and manage the branch cash holdings.
Control the general ledger and office accounts for the branch.
Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
Enable service delivery through implementing systems and processes to improve service by implement quality systems and metrics for measuring administrative service levels and satisfaction.
Deal with any customer related enquiries and complaints in a professional manner, as specified in the service standards.
Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
Comply with governance in terms of legislative and audit requirements.
Develop and implement business cases for process enhancements and new processes and products within a Business Unit with quantify benefit and process metrics for measuring efficiency of all key business processes.
End-to-end cash and stock management for branch through a user management (system).
Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
Manage personal and management development to increase own skills and competencies for the managerial function and future leadership growth opportunities.
Plan and manage own and direct reports performance