Jobs in Africa : Banking

Department:

People & Change Ghana

Job type:

Permanent

Closing date:

06-Feb-15

Location:

Accra

Reference Number:

130-PEO00352

The Company

Be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.
We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource.
If you share our values of being:
Helpful
Effective
Ethical
Innovative
Accountable
and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

Roles & Responsibilities

To provide customers a unique experience by timeous, accurate and efficient processing of their financial transactions through excellent customer service. Specific roles are,

Achieve net profit growth for business
Manage average cedi value of differences to minimise losses to the business
Manage the service quality of the Branch through the Branch's Service Quality Balanced Scorecard.
Manage the migration of accounts from transactional to Self Service.
Compliance with procedures and processes contained in the Golden Rules
Manage the efficiencies for tellers through number of differences, average number of transactions
Manage own development to increase own competencies