Jobs in Africa : Operations Manager

Department:

People & Change Ghana

Job type:

Permanent

Closing date:

06-Feb-15

Location:

Accra

Reference Number:

130-PEO00382

The Company

Be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.
We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource.
If you share our values of being:
Helpful
Effective
Ethical
Innovative
Accountable
and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

Roles & Responsibilities

This role is to identify, formulate, and implement operational policies, procedures and processes for impacted business and / or functional areas to mitigate risk and / or improve operational efficiencies. Your specific roles are :

Oversee Fraud Prevention and Payout of Product under control for business
Manage both direct and indirect resources whose functions include: development of plans, process impact and redesign, change management, communication, training, delivery, implementation of financials and monitoring of performance of implemented solutions, and continuously improve implementation capability.
Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
Enable Business Unit service delivery through implementing systems and processes to improve service and implement quality systems and metrics for measuring service levels and satisfaction.
Clarify the business unit's value chain and develop optimal service delivery procedures.
Comply with governance in terms of legislative and audit requirement through governance - development, monitor and maintain and ensure compliance in the business.
Drive of operational efficiencies and an ultimate delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis and monitor that workflow achieves operational requirements.
Manage SLA agreements for the Business