Jobs in Africa : Technical Support Technician

Department:

People & Change Ghana

Job type:

Permanent

Closing date:

06-Feb-15

Location:

Accra

Reference Number:

130-PEO00379

The Company

Be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.
We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource.
If you share our values of being:
Helpful
Effective
Ethical
Innovative
Accountable
and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

Roles & Responsibilities

To perform onsite hardware software and peripheral updates and repairs in our organisation. Your specific roles are :

Drive business profitability in the context of cost management through information technology solutions through hardware and software performance and recoveries by the team.
Increase operational efficiency and suggest solutions to enhance cost effectiveness.
Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure system and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA's and OLA's.
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members by providing input to business requirements.
Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses.
Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards.
Minimise system downtime through pro-active monitoring and planning.• Ensure trending and minimisation of recurring problems
Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications
Balances Desktop conflicting priorities.