Jobs in Africa : Teller Coordinator

Department:

People & Change Ghana

Job type:

Permanent

Closing date:

06-Feb-15

Location:

Accra

Reference Number:

130-PEO00351

The Company

Be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.
We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource.
If you share our values of being:
Helpful
Effective
Ethical
Innovative
Accountable
and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

Roles & Responsibilities

Supervise frontline team. Provide means and ability for the team to provide exceptional service and maintain process standards. Specific roles include

Achieve net profit growth for business.
Manage average rand value of differences of the team to minimise losses to the business.
Manage the service quality of the Branch through the Branch's Service Quality Balanced Scorecard
Manage the migration of accounts from transactional to Self Service.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information Manage teller team efficiencies through number of differences and average number of transactions.
Manage compliance, measured using the routine audit results specific to the processes controlled by the co-ordinator. (YTD Scoring).
Manage own development to increase own competencies.
Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies