Operations Director, Advancing Progress in Malaria Service Delivery (APMSD)

Position Title: Operations Director, Advancing Progress in Malaria Service Delivery (APMSD)
Department: PIQA
Reports to: APMSD Chief of Party
Location: Baltimore, MD

Note: This position is contingent upon grant and candidate approvals by the donor

About CRS:

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

About CRS' leadership in Malaria programming:

CRS is committed to bring together teams with both technical expertise and a passion for creating a preferential option for the poor. We focus on not just what we do but why we do it – our shared commitment to our global community. We are leaders in the exciting work that seeks to eradicate malaria in the next thirty years. With malaria control programming in 13 countries, CRS served more than 17 million direct beneficiaries with malaria-related services in 2015 alone.

CRS works with a variety of partners to reach the last child and go the last mile. We work with households, communities, faith communities, civil society, public and private health providers, and governmental ministries. We work through networks that have deep ties with the communities that we serve. Even the most remote village will have a group of faithful men and women who meet to worship and to serve others in their midst. As a Catholic organization, CRS can utilize these vital channels for health promotion and service delivery.

Our roots run deep – CRS has been serving the poor and vulnerable since its establishment in 1943. We’re committed to our guiding principles. We will continue the good work and want you to be a part of that effort. We offer employees opportunities to share their professional experiences with and to learn from a global community of CRS employees working in over 90 countries.

Job Summary:

CRS seeks an Operations Director for an anticipated 5-year global malaria service delivery program expected to be announced by USAID's Presidential Malaria Initiative (PMI) during FY2017. The Operations Director will lead a consortium of NGOs and other development partners to provide implementation support services and technical assistance to at least 17 countries to accelerate progress in comprehensive malaria facility and community service delivery including malaria case management, control of malaria in pregnancy, and other malaria drug-based interventions.

Key responsibilities of the Operations Director include providing leadership and oversight of the program’s operational support including finance, information and communication technology, supply chain management, audit, security, and other administration. This position requires strong demonstrated experience in the areas of finance, human resources and program management, as well as a strong knowledge of donor requirements, especially USAID and PMI contracts/grant agreements, funding mechanisms and requirements. The Operations Director ensures that programs are supported to effectively meet articulated needs, manage risk, and increase efficiency. The Operations Director ensures that all offices have corresponding systems in place and that applicable CRS and donor policies are consistently applied.

Overall Responsibilities:

Responsibilities include:

Leadership:

• As a member of the APMSD’s senior management team, work with APMSD HQ and country-level colleagues to coordinate efforts particularly around issues of risk/compliance and efficiency.
• Incorporate operations issues into APMSD program strategic planning process. Assess and advocate for needed investments in operations capacity.
• Work with technical leads to improve operations capacity, including systems and staffing.
• Support APMSD operations functions in country programs.

Human Resources:

• Collaborate with the Chief of Party and CRS HR team in strategic management of human resources, to ensure program is adequately staffed to meet the needs of the contract.
• Ensure that recruitment are conducted as per policy and donor requirements.
• Ensure implementation of CRS performance management system.

Finance:

• Ensure the strategic management of financial resources including financial forecasts.
• Oversee and support the work of the Contract Compliance Manager and the Finance Manager.
• Support development of related country-level Scopes of Work if required.
• Review APMSD relevant activities in annual budgets to ensure that they reflect overall program priorities and expectations, mitigate risks, and reflect maximum obtainable efficiency. Review periodic forecasts with these objectives in mind.
• Review financial statements to ensure expenses align with the budget and are in compliance with CRS policies and donor requirements.

Supply Chain Management (SCM):

• Ensure the strategic management of material resources. Communicate APMSD and agency priorities to country programs and guide country program staff to ensure alignment of efforts.
• Ensure efficiency and compliance in local and international procurement.
• Ensure high quality reporting that allows for proper tracing and tracking of inventory and assets.
• Ensure integrity (accuracy, security) of SCM information systems.

Donor and Government Compliance:

• Ensure subcontractor approvals as required.
• Identify management risks, establish priorities, provide recommendations for improved systems performance and ensure compliance.
• Oversee compliance with USAID requirements as it pertains to contract operations. This includes the FAR, AIDAR and ADS 302 in coordination with HQ Office of Legal Counsel.
• Oversee compliance with local laws. Ensure that legal commitments are made in accordance with local law and US law where applicable. Manage responsibilities that go with an international presence, including country agreements and visa and registration requirements. Identify and work with local counsel.

Agency-wide Competencies (for all CRS Staff): These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Serves with Integrity
• Models Stewardship
• Cultivates Constructive Relationships
• Promotes Learning

Supervisory Responsibilities: Contract and Compliance Manager; APMSD Finance Manager

Key Working Relationships:

• Internal: APMSD Project team; Overseas Finance; Domestic Finance; Operational Excellence Department; Program Impact & Quality Assurance (PIQA); Country Representatives and Heads of Operations; Regional Offices (particularly the Deputy Regional Director – Management Quality), HQ Human Resources
• External: Consortium members, partners, USAID, auditors, service providers and vendors.

Personal Skills:

• Excellent oral and written communication and interpersonal skills.
• Experience in setting up and monitoring complex operations.
• Desire to work in a collaborative, proactive, and multicultural team environment, but able to work independently.
• Ability to maintain strong customer service.

Qualifications:

• Master’s in business administration, finance, accounting, human resources, or other relevant field.
• Minimum seven years work experience in management in a non-profit, development, and/or humanitarian organization. At least two years of this should be in a developing country outside candidate’s country of origin.
• Understanding of CRS financial and administrative systems, policies, and procedures preferred.
• Experience managing large, complex USAID awards required, contracts preferred; knowledge of relevant regulations.
• Knowledge of procurement and general office administration/management issues.
• Ability to work in a complex environment and to lead and work with a multi-cultural team.
• Strong communications and analytical abilities and experience with MS Office.

ALL APPLICANTS MUST BE LEGALLY AUTHORIZED TO WORK IN THE U.S. AT THE TIME OF APPLICATION.

Language Requirements: Fluency in written and spoken English, French language skills a plus.

Travel Requirements: International travel will be required.

Disclaimer Clause:

This job description is not an exhaustive list of the skills, efforts, duties and responsibilities associated with this position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation

EOE/M/F/D/V

HOW TO APPLY:

Apply online: http://bit.ly/2liv90f