ABOUT THE ORGANIZATION:
HOPE International is a network of MFIs operating in several countries around the world. It works to empower men, women, and families through the provision of loans, savings services, basic business training, and mentoring. In its network, HOPE includes traditional microfinance programs, microfinance plus programs, savings-led microfinance programs, and small and medium enterprise development programs.
ABOUT THE JOB:
HOPE International is seeking an Operations Manager. S/he will be responsible for all of the loans and client management activities of organization's DRC branch and report directly to the managing director. S/he will manage all operations staff, including loan supervisors and loan officers, in order to ensure that the appropriate systems and controls are in place to monitor and report on loan portfolio performance. S/he will also prepare goals and objectives that identify and address key issues relating to portfolio growth, such as exploring new marketing avenues, identifying new clients, and setting up new groups in preparation for the disbursal of new loans.
Tasks and Responsibilities:
- Spiritual Integration:
- Ensure that the operations of the institution are consistent with the objectives, spiritual integration plans, and values of the institution;
- Invest deeply in the spiritual lives of the operations staff, seeking to make disciples and model true servant leadership;
- Demonstrate Christ's love to clients and stakeholders through daily interactions and other HOPE DRC special events.
- Quality:
- Ensure organization provides its customers the best possible product by proposing innovations, product improvements, and policies to improve customer satisfaction;
- Rigorously see to the improvement of the image and effectiveness of the organization through recommendations, innovations, and reductions in operational costs;
- Maintain the highest standards of portfolio quality;
- Troubleshoot problems encountered with community banks and make period visits to help solve difficult cases;
- Provide daily and weekly reports to the organization's Congo branch management team regarding the health and activity of the loan portfolio;
- Verify that all credit applications are properly completed;
- Master the contents and procedures as written in the operations manual;
- Ensure policies and procedures are fully implemented in all aspects of operations;
- Maintain accurate records of all loan application files and related transactions in the office;
- Directly supervise all members of the operations team.
- Achieve the planned growth according to the annual plan;
- Facilitate the planning and formation of new community banks;
- Provide weekly projections for planned disbursements of funds;
- Promote the institution to potential clients within target communities, among government officials, colleagues, and the institution;
- Organize the replacement of the loan officer in case of illness or emergency leave.
- Growth:
- Achieve the planned growth according to the annual plan;
- Facilitate the planning and formation of new Community Banks;
- Provide weekly projections for planned disbursements of funds;
- Promote the institution to potential clients within target communities, among government officials, colleagues and the institution;
- Organize the replacement of the loan officer in case of illness or emergency leave.
Qualifications:
- Pesronal confession of faith in Jesus Christ and commitment to the mission and vision of HOPE International;
- Minimum of 5-10 years of experience in microfinance, banking or financial services sector, preferably in Africa or other developing nation;
- Excellent analytical and problem identification and problem-solving skills;
- Extreme flexibility and ability to cope with stressful situations and frustrations;
- Demonstrated desire to help people that have been brought low by war, poverty, or other circumstances regain hope, dignity, and the ability to support themselves and their families;
- Creativity and ability to work with limited resources;
- Ability to relate to and motivate local staff effectively;
- High level of proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint required;
- Experience with Loan Performer or other banking software packages is strongly preferred;
- Considerable skill in effective verbal and written communications, including active listening skills and skill in presenting findings and recommendations;
- Full professional English and French language proficiencies required.
HOW TO APPLY:
