IT Technical User Support Intern (HOTLINE) - Geneva, Switzerland

Position Title : IT Technical User Support Intern (HOTLINE)

Duty Station : Geneva, Switzerland

Classification : Intern

Type of Appointment : Internship, 3 months with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : 10 August 2016

Established in 1951, IOM is the leading inter-governmental organization in the field of migration

and works closely with governmental, intergovernmental and non-governmental partners. IOM

is dedicated to promoting humane and orderly migration for the benefit of all. It does so by

providing services and advice to governments and migrants.Context:

The User Support Unit in the Information and Communications Technology (ICT) Division,

focuses on providing high quality Information Technology capabilities and communications

support for users in IOM Headquarters. Our goal is to assist the Headquarters users in

achieving their mission through the optimum application of Information Technology (IT).

Under the overall direction of the Director of ICT and the supervision of the User Support

Supervisor and in cooperation with the colleagues from User Support Team in IOM

Headquarters.Core Functions / Responsibilities:
1.Assist with general on-site support for HQ users in operation and maintenance of IT systems

when necessary.
1.Assist with conducting initial assessment of users’ needs for possible technology upgrades or

purchase of IT equipment and peripherals.

1.Maintain and update records of HQ hardware inventory and update list for disposal.

2.Assist in providing first level user support on HQ desktop environment including Windows

operating system, MS Office suite and other IOM standard application software.
1.Assist in providing technical support for HQ phone, video conferences, remote meetings and

printer setup.
1.Perform such other duties as may be required.**Required Qualifications and Experience:

Education **

• University Degree in Electronics, Engineering or Computer Studies (school or university,

finished or in progress)

Experience

• Practical experience of delivering general IT technical support services would be an

advantage;

• Formal qualification or certification in Windows operating system or related Microsoft software

would be a distinct advantage;

• The job requires the incumbent to show competency in team work, reliability under pressure,

capacity handle several tasks of varying priorities at the same time and careful observance of

technical guidelines.Languages

Fluency in English is required. Working knowledge of French is an advantage.

**Desirable Competencies:

Behavioral **

• Accountability – takes responsibility for action and manages constructive criticisms

• Client Orientation – works effectively well with client and stakeholders

• Continuous Learning – promotes continuous learning for self and others

• Communication – listens and communicates clearly, adapting delivery to the audience

• Creativity and Initiative – actively seeks new ways of improving programmes or services

• Leadership and Negotiation – develops effective partnerships with internal and external

stakeholders;

• Performance Management – identify ways and implement actions to improve performance of

self and others.

• Planning and Organizing - plans work, anticipates risks, and sets goals within area of

responsibility;

• Professionalism - displays mastery of subject matter

• Teamwork – contributes to a collegial team environment; incorporates gender related needs,

perspectives, concerns and promotes equal gender participation.

• Technological Awareness - displays awareness of relevant technological solutions;

• Resource Mobilization - works with internal and external stakeholders to meet resource needs

of IOM.Other:
1.Applications from qualified female candidates are especially encouraged. A stipend will be

offered for this position.
1.Applicants must submit a motivation/cover letter.Personal Development

The incumbent will acquire technical knowledge in the area of Information and Communications

Technology (ICT). The incumbent will gain in-site experience in working in an international

multi-cultural environment, with an intergovernmental organization.

HOW TO APPLY:

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment
system, by 10 August 2016 at the latest, referring to this advertisement.
For further information, please refer to:
http://www.iom.int/cms/en/sites/iom/home/about-iom-1/recruitment/how-to-...

In order for an application to be considered valid, IOM only accepts online profiles duly
completed.
Only shortlisted candidates will be contacted. You can track the progress of your application on
your personal application page in the IOM e-recruitment system.