Post title: ICT Associate
Level: GS 7 – ICS 7
Type of contract: Fixed Term Appointment – 1 Year (renewable)
Duty Station: Accra, Ghana
Organizational Unit: UNFPA Country Office
Organisational Context
Under the supervision of the International Operations Manager, the ICT Associate is responsible for overseeing: implementation of ICT policies and standards established by the HQ; provision of ICT and administrative support services to UNFPA Ghana; and provision of daily technical support to users of information management tools and technology infrastructure.
Main Tasks and Responsibilities
- Oversees implementation of ICT management systems and strategies, focusing on achievement of the following results:
• Compliance with corporate information management and technology standards, guidelines and procedures for the CCO technology environment;
• Provide support to the use of Atlas (UNFPA’s implementation of Enterprise Resource Planning) functionality for improved business results and improved client services;
• Advise on the CO administrative business processes mapping and implementation of the internal standard operating procedures; • Preparation of a results-oriented work plan.
- Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:
• Oversees performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs;
• Manages installation of commercial and in-house developed software and related upgrades;
• Ensures the upgrading of patch and anti-virus programmes on a timely basis;
• Ensures monitoring of file server traffic, usage and performance on a frequent and regular basis;
• Supervises provision of support to users in backing up and restoring their files, as well as in virus detection, removal and prevention; • Manages outsourcing, undertakes preliminary negotiations on IT-related contracts, monitors vendor performance, recommends necessary action to management on satisfactory completion of work and deliverables.
- Ensures ICT security in the office:
• Ensures that desktop, laptop and server passwords and related policies are in line with established corporate standards;
• Normal users do not have administrative rights to their PCs and portable computers;
• Unauthorized software is not loaded onto computers.
Required Competencies:
Functional competencies:
• Business acumen – Applies the results of analysis and sound business judgment to make timely decisions by analysing the environment, and identifying issues, opportunities, and risk factors.
• Job knowledge/Technical expertise – Ability to integrate the needs of the office automation, available resources and systems requirements and to solve systems/hardware/software problems.
• Client orientation – Ensures positive outcomes for the client, anticipating and addressing his/her needs and concerns. Demonstrates flexibility in meeting client needs and establishes feedback mechanisms on service provision. Creates an enabling environment for a smooth relationship between client and service provider.
Core Competencies:
- Values: Integrity/Commitment to mandate, knowledge sharing/continuous learning, valuing diversity.
- Managing Relationships: Working in teams, communicating information and ideas, conflict and self-management.
- Working with People: Empowerment/Developing people/performance management.
- Personal Leadership and Effectiveness: Strategic and analytical thinking, results orientation/commitment to excellence, appropriate and transparent decision making.
Job Requirements:
Academic Requirements:
• Advanced degree in Information Technology, Computer Science or related field.
Knowledge & Experience:
• 3 to 5 years of progressively responsible professional experience in ICT in a public or private sector organisation
• Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP;
• Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported
• Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems;
Languages:
• Fluency in oral and written English.
• A second UN language is an asset
Computer Skills:
• Proficiency in current office software applications.
• Proficiency in Atlas, PeopleSoft, and other computerized applications used by the UN is an asset.
HOW TO APPLY:
Applications must include a cover letter and a completed UN Personal History Form (P-11) available athttp://ghana.unfpa.org/index.php - (see Job Opportunities link – you may also download the full job description). Applications to be addressed to the Representative and sent through the following secure email address: ghana.office@unfpa.org
Deadline for applications: 18th November, 2014.
Successful candidate should be ready to assume duty at short notice.
Website: http://ghana.unfpa.org
Facebook: https://www.facebook.com/ghanaUNFPA
Twitter: http://twitter.com/UNFPAghana
