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OTR Manager - North East Africa
Experienced
Services
Project Management
Egypt
Cairo
N/A
No
Responsibility for driving a common service product strategy across the segment that the individual is in.
• Develops service requirements across product lines, and drives for consistency of inputs to the different make centers • Ensures the implementation of product specific service requirements through the New Product Introduction (NPI) program, as part of the verification and validation phases. • Supports Field Management Instructions (FMI) deployment in its initial phases, to confirm their overall quality (content, documentation) and good field acceptance before general deployment • Drives material cost reduction related to service parts (quality & consumption) • Ensure global service teams program awareness, inputs and involvement in all NPI programs
Quality Specific Goals: 1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. 2. Complete all planned Quality & Compliance training within the defined deadlines. 3. Identify and report any quality or compliance concerns and take immediate corrective action as required. 1. Bachelors Degree with a minimum of 3 years experience in Engineering, Service, Manufacturing or related operations; OR Associates Degree with a minimum of 5 years experience in Engineering, Service, Manufacturing or related operations 2. Previous service or product development experience 3. Good communication skills, especially with remote teams 4. Strong knowledge of quality metrics 5. Good understanding of service metrics, tools and processes Preferred Qualifications: 1. Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner 2. Experience in related segment products 3. Prior field service experience 4. Leading & Relating to Others: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization. Relates well to people at all levels. Manages conflict. 5. Shares Expertise: Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions. 6. Organizing & Executing: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity. 7. Communicating: Speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility. 8. Coping with Pressure: Works productively in a pressurized environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it. 9. Supporting & Cooperating: Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Supports and cares for others. Upholds ethics and values. Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Compiles with legal obligations and safety requirements of the role. 10. Embracing Change & Demonstrating Enthusiasm: Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. Works hard and puts in longer hours when it is necessary. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job. 11. Commercial Thinking: Keeps up to date with competitor information and market trends. Identifies business opportunities for the organization. Demonstrates financial awareness.
