Tuesday, February 3, 2015

Banking Service Advisor

by Unknown | at 3:31 PM

Department:

People & Change Ghana

Job type:

Permanent

Closing date:

06-Feb-15

Location:

Accra

Reference Number:

130-PEO00356

The Company

Be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.
We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource.
If you share our values of being:
Helpful
Effective
Ethical
Innovative
Accountable
and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

Roles & Responsibilities

Providing clients with an excellent banking experience through service delivery and product knowledge. Specific role include;

Achieve net profit growth for business.
Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
Manage the migration of accounts from transactional to Self Service.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
Comply with governance in terms of legislative and audit requirements.
Achieve and maintain a good service practices by ensuring service operation and branding process and procedures are followed in the execution of the activities listed in the Operation and Branding Score Card and analyses the customer's service recovery compliments and complaints recorded as per the Service Recovery Automated Complaints System.
Contact customers daily and resolve problems.
Plan and execute campaigns successfully and on schedule.
Set standards and benchmarks for measuring successful campaign execution
Monitor costs / benefits per campaign/channel.
Maintain operational accountability for all campaign execution