Systems Support Technician

Department:

People & Change Ghana

Job type:

Permanent

Closing date:

06-Feb-15

Location:

Accra

Reference Number:

130-PEO00378

The Company

Be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.
We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource.
If you share our values of being:
 Helpful
 Effective
 Ethical
 Innovative
 Accountable
and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

Roles & Responsibilities

To perform onsite hardware, software and peripheral updates and ensure repairs in our organization. Your specific roles are :

• Explore and implement cost saving initiatives.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional IT Support service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members by providing input to business requirements.
• Manage service desk and incidents to provide efficient IT support, aligned to SLA's and agreed standards.
• Minimise system downtime through pro-active monitoring and planning.
• Ensure trending and minimisation of recurring problems.
• Maintain relevant systems to ensure integrity of data / functionality - (amongst other) by ensuring Anti Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate and proactively provide system maintenance and support solutions.
• Provision of an efficient IT administration service through careful and timeous planning, reporting and updating of all related information.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements.
• Manage own development to increase own competencies.
• Support peers and colleagues across IT functions through knowledge management / sharing / mentoring / coaching.

Requirements

• Relevant 3 year degree or diploma and the required IT Certification
• 3 - 5 years related experience 

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