Intern – IBM/IVSS – Visa Application Centre (VAC) Programme

Position Title : Intern – IBM/IVSS – Visa Application Centre (VAC) Programme
Duty Station : Geneva, Switzerland
Classification : Intern
Type of Appointment : Internship, 6 months with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : 06 April 2016

Reference Code : INT 2016/03

Established in 1951, IOM is the leading inter-governmental organization in the field of migration
and works closely with governmental, intergovernmental and non-governmental partners. IOM
is dedicated to promoting humane and orderly migration for the benefit of all. It does so by
providing services and advice to governments and migrants.

Context:

Immigration, Refugees and Citizenship Canada (IRCC) and United Kingdom Visas and
Immigration (UKVI) have embarked on a major change program designed to transform the way
that they run their visa application system. IRCC and UKVI have implemented a Global Visa
Application Centre (VAC) Network having awarded a seven-year contract to a partnership
consisting of VFS Global (lead) and IOM (project partner). This VAC network will provide
applicants with more convenient avenues for visa submissions and better access to enhanced
administrative services, including capture of biometrics, all delivered in accordance with strict
performance benchmarks and privacy requirements.

IOM’s Immigration and Border Management Division’s ongoing work in improving migration
management includes developing Immigration and Visa Support Solutions (IVSS) for
governments and migrants worldwide. Within the scope of this work, IOM continues to provide
tailored VAC services. IOM operated VACs handle all of the time-consuming administrative
tasks of the visa application process and work to ensure that only properly completed visa
applications are submitted. Such outsourcing partnerships result in reduced costs and
workloads for member states’ immigration offices and faster visa processing times and improved
service standards for visa applicants. Perhaps most importantly, such partnerships enable
immigration officers to make informed decisions based on complete information, while focusing
on their core function; making visa decisions.

Under the supervision of the Project Officer and in accordance with the overall direction of the
Global VAC Programme Manager, the Intern will focus on supporting the team by helping with
administrative tasks in the office.

Core Functions / Responsibilities:

The Intern will have the following duties and responsibilities:

• Monitor and oversee the 54 Websites and ensure that all approved changes are made in accordance with instructions from VFS.
• Assist in the roll-out of courier services for the VAC network, by liaising with IOM Client Service Assistants (CSAs); gathering and coordinating relevant information; and working with our commercial partners to get approval from IRCC and UKVI.
• Draft, organize and implement the monthly newsletter of the entire VAC network.
• Collect all statistical data from IOM CSAs, and populate appropriate templates on a timely basis for VFS and IRCC/UKVI.
• Assist with procurement, as well as the preparation of all procurement paperwork, such as filing.
• Assist with the collection and preparation of clean data for the invoicing of biometrics from VFS by working closely with CSAs, the Project Support Officer and VFS accounts department.
• Perform such other tasks as may be assigned by the Project Officer and the Project Manager.

Required Qualifications and Experience:

Education

• University degree in Economics, International Relations, Business Administration, the Social Sciences: Law, Development Studies, International Affairs or any related discipline.

Experience

• Computer literacy in MS Office especially MS Excel, Desktop Publishing software (InDesign, Publisher);
• Ability to train staff using VFS Global’s VAC software solution
• Strong organizational skills;
• Ability to timely understand the Organization’s structure and portfolios;
• Ability to work effectively and harmoniously in a team of colleagues of varied cultural and professional backgrounds;
• Proven ability to produce quality work accurately and concisely according to set deadlines;
• Practical experience of how to multi-task, prioritize and work independently.

Languages

Fluency in English and French is required. Working knowledge of Spanish an advantage.

Desirable Competencies:
Behavioral

• Accountability – takes responsibility for action and manages constructive criticisms
• Client Orientation – works effectively well with client and stakeholders
• Continuous Learning – promotes continuous learning for self and others
• Communication – listens and communicates clearly, adapting delivery to the audience
• Creativity and Initiative – actively seeks new ways of improving programmes or services
• Leadership and Negotiation – develops effective partnerships with internal and external stakeholders
• Performance Management – identify ways and implement actions to improve performance of self and others
• Planning and Organizing - plans work, anticipates risks, and sets goals within area of responsibility
• Professionalism - displays mastery of subject matter
• Teamwork – contributes to a collegial team environment; incorporates gender related needs, perspectives, concerns and promotes equal gender participation
• Technological Awareness - displays awareness of relevant technological solutions
• Resource Mobilization - works with internal and external stakeholders to meet resource needs of IOM.

Other:

Personal Development
The incumbent will acquire technical knowledge in the area of Immigration and Visa Support
Solutions (IVSS) and migration management. The incumbent will gain in-site experience in
working in an international multi-cultural environment, with an intergovernmental organization.

HOW TO APPLY:

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment
system, by 06 April 2016 at the latest, referring to this advertisement.
For further information, please refer to:
http://www.iom.int/cms/en/sites/iom/home/about-iom-1/recruitment/how-to-...
In order for an application to be considered valid, IOM only accepts online profiles duly
completed.
Only shortlisted candidates will be contacted. You can track the progress of your application on
your personal application page in the IOM e-recruitment system.

Posting period:
From 23.03.2016 to 06.04.2016
Requisition: Intern – IBM/IVSS – Visa Application Centre (VAC) Programme (54771731) Released
Posting: Posting NC54771734 (54771734) Released
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