Airport Operations Officer

Country SCOTLAND City Edinburgh Department Airport Operations Closing date 12 January 2015

Job Purpose You will be responsible to supervise the landside operation in delivering an optimum guest experience at all ‘touch points’. Acts as a senior point of liaison for third party customer service staff ensuring that Etihad Airways ground handling requirements and customer service standards are met at all times. Responsibilities Furthermore, you will be responsible for: Supervising and controlling flight-handling activities such as flight editing, check-in, transfers, boarding etc, in order to ensure an optimum standard of guest service, ensuring that all ground services business is delivered in accordance with the Etihad values. Acting as point of liaison for 3rd party check-in staff ensuring that resources provided are aligned with the SLA. Designing and implementation of effective rosters which meet operational and legal requirements. Taking an active role in Emergency Response and Business Continuity exercises. Ensuring that opportunities to optimize excess baggage revenues are identified and delivered. Ensuring the performance management of junior team members is carried out in accordance with the Etihad Airways values. Acting as local guest services champion for airport feedback in consultation with HQ. Will deputize for Airport Duty Manager during his/her absence Requirements Education and Experience: Minimum secondary education, preferably diploma level. Ideally with 3-5 years customer service experience. Supervisory experience of at least 1 year would be an advantage. Minimum of 1 year airline experience is preferred. In addition to above, you are also required to have the following: Strong written and verbal English language Computer literate Function specific licenses for tasks performed, where required e.g. load control OPERATING ENVIRONMENT Operates within a regulated environment, may work on a shifting pattern. The Individual The Individual must have the right to live & work in Scotland. This will not be provided by Etihad.

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