Job title Human Centered Design Technical Advisor
Department PSI/Mozambique
Based in Maputo, Mozambique
Reports to the Marketing Director
Who we are
We're Population Services International (PSI), the world's leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy by providing access to products and services that range from mosquito nets to HIV testing.
There are over 9,000 “PSI'ers” around the world. It's a diverse group of entrepreneurs and professionals with an unusually wide range of backgrounds - from the medical industry to the music business - all with unique skills we bring to the job.
Join us!
The Human Centered Design Technical Advisor (HCD TA), working under direct supervision of the Marketing Director with close collaboration with Project Managers throughout the organization. The HCD TA will be responsible for anchoring our product, service, and communications in user insights refined through ideation and prototyping that are can be implemented to deliver health impact. He/She will play a key role in ensuring that all PSI staff have are increasingly exposed and master HCD tools and processes to ensure users are kept at the center of our organizational processes. With an eye towards continuous innovation and improvement, HCD TA will engage across PSI's programming to apply the user perspective and foster open thinking, while driving innovation and fresh thinking.
Sound like you? Read on.
Your contribution
Strategic leadership role:
- Provide strategic leadership on human centered thinking with attention to user insights and developing these ideas through ideation and prototyping;
- Ensuring are HCD processes are prioritized in line with PSI Mozambique Strategic Objectives and can be accomplished in an efficient manner;
- Design and oversee HCD work streams to uncover relevant consumer insights and a transfer of skills throughout the organization;
Engagement Design, Development and Implementation:
- Define research objectives, identify users, influencers and stakeholders, designing tools and methods to engage them to uncover and collect insights;
- Discover actionable recommendation based on the user insights, national health context, PSI strategic outlook, and program context.
- Lead the ideation and prototyping process to uncover and further distill insights and to design opportunities
- Develop compelling ways to communicate these insights and opportunities to a group of diverse stakeholders
Team & Organizational Development
- Refine processes, methods, and tools on an ongoing basis to strengthen PSI's and our partner internal capacity to apply HCD capacity over time.
- Design and conduct internal trainings for PSI and partner staff;
- Provide ongoing coaching and mentorship to PSI staff;
Advocacy and Communications
- Communicate HCD insights and process with government, donors and PSI partners to advocate for an increased use of and confidence in on human centered approaches.
- Present insights at national and international meetings, conferences and programmatic reviews.
What are we looking for?
The basics
- Strong qualitative and analytical abilities with a passion for improving user experience
- 3-5 years of leading and applying human centered design/user experience techniques, preferably within Mozambique or Africa.
- Demonstrated ability to lead diverse teams while inspiring and mentoring them to explore new perspectives
- Strong communicator, verbally and visually, that can simplify complex ideas into compelling summaries.
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What would get us excited?**
What would get us excited?**
Drive change and innovations: Act with urgency for continuous improvement and with a bias towards action; promote development of breakthrough solutions; embrace and advocate innovations that improve results; aggressively promotes the need for breakthrough improvements.
Develop others: Give people challenging assignments to develop their capabilities; provide timely coaching, instruction and feedback, create an environment where failure is seen as an opportunity to learn. Coaches others and helps them develop their knowledge and skills; give people authority to make decisions
Understand Users Perspective: See PSI from the user point of view; understand the health market, who the market is failing, and why it is failing them. understand current donor strategy and where it is likely to lead in the future. invests time to understand the donor's priorities, procedures, and systems; Knows donor strategic plans and how they will impact PSI
Communicate and Share Information: Share information people need to inspire decisions; keep people informed about all issues that may affect them; Communicates clearly, concisely and to the point; Keeps people informed on a timely basis of change, key events and decisions that may affect them
Acting with Long Term Perspective: Take actions today to build a strong foundation for future success, identify and take advantage of emerging opportunities, keep PSI's long-term goals in mind when addressing short-term issues and problems.
STATUS
- Exempt
- Level 6
PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.
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