Closing date: Sunday, 17 May 2015
Posting Title: INTRANET CONTENT MANAGEMENT OFFICER, P3
Job Code Title: INFORMATION MANAGEMENT OFFICER
Department/ Office: United Nations Conference on Trade and Development
Duty Station: GENEVA
Posting Period: 17 April 2015-17 May 2015
Job Opening number: 15-IMA-UNCTAD-41512-R-GENEVA (E)
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Special Notice
This post is financed for one year from the extra-budgetary funds. Extension of Appointment will be subject to the availability of the funds.
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers In accordance with established rules and procedures.
Organizational Setting and Reporting
This position is located in the Resources Management Service (RMS) of the United Nations Conference on Trade and Development (UNCTAD).
Responsibilities
Under the supervision of the Chief, Resources Management Service and in close coordination with the Chief, Communication, Information and Outreach and the Chief, Information Technology Support Service, the Intranet Content Management Officer will be responsible for the following duties
- Undertakes continuous studies and analysis of UNCTAD's intranet content and internal communication needs, together with relevant stakeholders, solicits relevant content inputs and/or generates material directly when appropriate;
- Liaises with relevant UNCTAD staff to assist and encourage content provision and the uploading of information to the Intranet and to ensure content on the intranet is current, pertinent and meets business and information needs. Provides support and coordination to web content editors and owners;
- Follows through on the finalization of content for publishing, including ensuring that content meets guidelines, style and tone and other relevant governance or related elements;
- Is responsible for UNCTAD content strategy and content management approaches; including staying abreast of best practices and prevailing developments in web technologies, standards and requirements with a view on applying these to promote continuous improvement of UNCTAD approaches. Makes relevant policy and guidelines recommendations to UNCTAD's management for adoption. Develops procedures, policies and other strategic documents, detailed system and other functional specifications and standards from a content management perspective;
- Evaluates the usability of the UNCTAD intranet, including analysing content, usage trends and statistics, undertaking usability reviews and identifies issues and suggests possible improvements to build the intranet into a more effective knowledge management and internal communication tool;
- Keeps abreast on SharePoint best practices prevailing developments and standards, including needs and business process analysis; organization and maintenance of UNCTAD intranet information; content management policies and procedures, with an emphasis on technological applications and with a view to including relevant elements into UNCTAD activities and training materials;
- Provides operational support to intranet and internet content authors and other relevant staff, including on related tools for communication and outreach; provides inputs for training materials and user manuals; trains staff as required;
- Ensures business needs and user needs are met in terms of internal communication, publishing & collaboration tools, and enterprise social networks;
- Participates in UNCTAD's web on-going operations and improvement projects (intranet and internet), particularly by contributing to feasibility studies and analysis tasks, including stakeholder analysis, user profile analysis, information structure analysis, and contextual inquiry, systems analysis, design, development and implementation and in the evaluation and testing of UNCTAD's web sites application improvements and new systems; participates in developing client outreach strategies and in their implementation;
- Manages information and knowledge resources to ensure they are kept up to date;
- Coordinates the development and delivery of information projects within the UNCTAD intranet publishing site and other sites;
- Liaises with SharePoint development staff and key stakeholders in relation to intranet/internet matters;
- Performs other related duties, as required.
Competencies
PROFESSIONALISM
- Knowledge of web-based content management principles and best practices, knowledge of SharePoint 2013.
- Ability to conduct research and provide recommendations on web content management trends.
- Ability to demonstrate conceptual, analytical and evaluative skills and conduct independent research and analysis, identifying and assessing issues, formulating options and making conclusions and recommendations.
COMMUNICATION
- Speaks and writes clearly and effectively;
- listens to others, correctly interprets messages from others and responds appropriately;
- asks questions to clarify, and exhibits interest in having two-way communication;
- tailors language, tone, style and format to match audience;
- demonstrates openness in sharing information and keeping people informed.
CREATIVITY
- Actively seeks to improve programmes or services;
- offers new and different options to solve problems or meet client needs;
- promotes and persuades others to consider new ideas;
- takes calculated risks on new and unusual ideas; thinks 'outside the box';
- takes an interest in new ideas and new ways of doing things;
- is not bound by current thinking or traditional approaches.
Education
- Advanced university degree (Master's degree or equivalent) in information science, information systems, social science, communications or related field.
- A first-level university degree in combination with at least two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
Work Experience
- A minimum of five years of progressively responsible experience in intranet and web content management or related area, of which at least three years in an international organization.
- Experience with intranet content development is required.
Languages
- Fluency in English (both oral and written) is required.
- Knowledge of French is desirable.
- Knowledge of another UN official language is an advantage.
Assessment Method
Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.
United Nations Considerations
Candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law.
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on 'The Application Process' and the Instructional Manual for the Applicants, which can be accessed by clicking on 'Manuals' hyper-link on the upper right side of inspira account-holder homepage.
Applications are pre-screened by the system according to the published requirements of the job opening on the basis of the information provided in the application. In relation to the requirements of the job opening, applicants must provide complete and accurate information pertaining to their qualifications, including their education, work experience, and language skills. Each applicant must bear in mind that submission of incomplete or inaccurate applications may render that applicant ineligible for consideration for the job opening. Initial screening and evaluation of applications will be conducted on the basis of the information submitted. Applications cannot be amended following submission. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.
