ABOUT THE ORGANIZATION:
Accion International is a global nonprofit organization dedicated to building a financially inclusive world, with access to economic opportunity for all, by giving people the financial tools they need to improve their lives. It is a world pioneer in microfinance and it has helped build MFIs in several countries.
ABOUT THE JOB:
Accion International is seeking a Resident Adviser - Electronics Channels Specialist. S/he will be responsible for designing, implementing, and maintaining the channel strategy to support the MFI’s alternative delivery channel strategy. S/he will also provide project management and advisory services on channels initiatives and projects. S/he will understand customer needs and create optimum usage and uptake of electronic channels and create internal awareness and knowledge sharing.
Tasks and Responsibilities:
- Provide channels and digital financial services guidance, advisory services, and project management;
- Work with business units to understand the business challenges, objectives, and bottlenecks they face in order to design a channels strategy;
- Work with the technology team to ensure the core infrastructure (i.e. core banking system, network infrastructure, connectivity, finance, reporting) support daily electronic and digital channels objectives and operations;
- Evaluate, monitor, and support the development of human resource capacity to manage the channels and digital financial services and activities;
- Provide input on the strategy and planning for developments and improvements of digital financial services offerings including agency banking by the bank and strategic partners;
- Support the offerings of digital financial services by providing hands-on consulting and guidance for channels and technology solutions;
- Design and support innovations and interventions, to include strengthening the technology offerings, functionality enhancements, process improvements, integration capacity with clients using the solution, inputs, and improvements.
- Business development:
- Contribute to the development of the channels strategic plan that will guide rapid growth and electronic channels;
- Implement the growth strategies, including planning/opening new agents, growth of the existing channels, and development of new electronic products and services.
- Capacity building for the whole organization, branch staff, and agents :
- Create an organization-wide awareness, recruit agents , incentivize, create competent agents and e-business employees;
- Provide effective training to regional managers, area managers branch managers, loan officers, and collection officers, based on international best practices.
- Operational procedures and compliance:
- Develop and strengthen the policies, procedures, and controls of the institution relating to electronic channels and digital finance, agent management, and reporting;
- Prepare new procedures when launching new electronic products or other digital finance services in link with the organization's operation department.
- Planning, monitoring, and reporting:
- Together with CIO, direct the preparation of the electronic channels operations plan and budget, by branch, by region;
- Develop and implement adequate agency and branch performance reporting system, including product performance, uptake, and profitability.
Qualifications:
- Bachelor of Science degree in Engineering, Electronics, Computer Science, and/or related fields is required. Master's or MBA is preferred;
- About 8-10 years of experience in the banking, microfinance, and electronic channels/or branchless banking, preferably with significant operational experience in digital channels and agency network management;
- Project management experience: detail and process oriented. Ability to motivate and develop staff;
- Understanding of financial services and banking, knowledge of electronic channels, digital finance, and agency (branchless) banking;
- Business and technical skills in key functional area(s) which include delivery channels, information and communications technology, financial services technology, and training and capacity building with channels and digital finance;
- Passion, curiosity, knowledge, and understanding of new technologies, and digital delivery channels;
- Ability to define the channels strategy, strategic planning, and business requirements for use of channels and technology;
- Ability to operate with a minimum of supervision;
- Strong industry related analytical skills, e.g. read and interpret financial statements;
- Collaborative in nature, strong written and oral communication skills, and high comfort-level in presenting to executive teams;
- Strong negotiation skills and business judgment.
HOW TO APPLY:
