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Tuesday, April 14, 2015

P2P Microfinance - Francophone Liaison Intern

by Unknown  |  at  6:35 AM

ABOUT THE ORGANIZATION: 
Founded in 2009, Zidisha is an online community that enables direct person-to-person lending to entrepreneurs in developing countries. Zidisha helps connect lenders and borrowers directly across international borders - overcoming previously insurmountable barriers of geography, wealth and circumstance.
ABOUT THE JOB: 
Zidisha is seeking a P2P Microfinance - Francophone Liaison Intern. S/he will be responsible for ensuring that organization's borrowers in francophone West Africa are always provided with timely, friendly, and professional customer service. S/he will also be responsible for determining the quality of clients' borrowing experience and the resulting quality of their relationship with organization.
Tasks and Responsibilities:
  • Ensure that organization's francophone applicants and clients have access to quick, pleasant, and professional assistance and support at any time:
    • Respond to email customer service inquiries from francophone West African clients within one business day of receipt;
    • Use organization's Skype account to assist francophone clients via SMS messaging as necessary. 
  • Ensure that new applicants' profiles are reviewed thoroughly and timely:
    • Work with applicant volunteer team to review all incoming francophone borrower applications within one business day of receipt;
    • Assist francophone borrower applicants to complete any missing information in their applications. 
  • Ensure that organization's website is kept current with accurate loan disbursement and repayment information:
    • Monitor online banking statement for assigned country, and post all disbursement and repayment transactions to the organization's website within one business day of receipt.
  • Ensure that clients in individual's country have their funded loans disbursed promptly:
    • Send disbursement forms for authorization and payment within one business day of loan funding;
    • Coordinate with clients regarding next steps for receiving their loan disbursement payments. 
  • Provide understanding, effective support to any members who experience difficulties in making on-time loan repayments:
    • Contact members who miss scheduled loan repayment installments, and gain an understanding of the reason the payment was missed;
    • Assist the member to propose a new repayment schedule through their member account in the organization's website.
  • Develop familiarity and a friendly, professional rapport with the clients in assigned country or countries:
    • Follow the news and conduct basic background reading as needed to gain a familiarity with political, economic, and cultural conditions in assigned country or countries.
    • As time permits, send personalized welcome messages to new clients in individual's country;
    • Monitor comments and business updates posted by clients in individual's country. As time permits, send personalized responses to the clients who post comments.
  • Innovate:
    • Propose creative ways to make the experience of organization's francophone members even better;
    • Execute proposals to leave a lasting impact on organization. 
Qualifications:
  • Proficiency in spoken and written French;
  • Highly organized and detail-oriented;
  • High degree of dependability and strong time management skills;
  • Warm, outgoing, and helpful personality;
  • Empathy, discretion, and mature judgment;
  • Skill in working with teams and in maintaining good communication at multiple levels.
HOW TO APPLY: 
Interested candidates can send their resume and cover letter to service@zidisha.org

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