Communications Office Assistant

Core Functions:

1. Adhere to Standard Operating Procedures and assist in implementation of activities in accordance with US Department of State/ Bureau of Population, Refugees & Migration (DOS/PRM) guidelines for United States Refugee Admission Program (USRAP);
2. As needed, correspond with other RSC Units for additional documentation, contact information or other clarification to proceed with case creation
3. Identify cases of special concern to ensure adequate processing (including expedited or sensitive processing)
4. Counsel individual refugees in person and over the phone to inform them of their case’s status and to manage their expectations on case processing and resettlement per local communication SOPs;
5. Respond to all incoming inquiries related to USRAP and Special Immigrant Visas (SIVs)via telephone, and walk-in inquiries from the public and applicants
6. IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
7. Accurately record all correspondence and review status of cases in Worldwide Refugee Admissions Processing System (WRAPS)
8. Prepare statistical reports as needed;
9. Assist in training staff as requested and/or needed
10. Meet daily targets as set by management
11. Translate, scan, and photocopy all documents required for each refugee file
12. Maintain confidentiality of all RSC matters following the United States Refugee Admissions Program (USRAP) standards of conduct and IOM data protection rules.
    The Required Education and Experience:
    Education
     Bachelor Degree in Social Sciences or related field with two years of working experience
     High school diploma with four years of relevant working experience
    Experience
     Excellent knowledge of word processing and a proven ability to work with spreadsheets and database applications;
     Knowledge of World Wide Refugee Admission Processing System (WRAPS) and of the United States Refugee Admissions Program (USRAP), particularly Resettlement Support Center (RSC) activities will be an advantage.

HOW TO APPLY:

How to apply:
Interested candidates are invited to submit their updated CV with a cover letter toHRCairoApplication@iom.int by October 18, 2016 at the latest, mentioning the reference code and the job title in the mail subject line.
In order for an application to be considered valid, IOM only accepts profiles duly completed.
Only shortlisted candidates will be contacted