CONTEXT AND DESCRIPTION OF DUTIES
The Office of the United Nations High Commissioner for Refugees was established on December 14, 1950 by the United Nations General Assembly. The agency is mandated to provide protection (including assistance) and seek durable solutions for refugees. UNHCR has also been involved in various IDP operations at the request of the country concerned or the UNGA/ SG. Since 2005, with the humanitarian reform exercise, it also is the Global Lead for the Protection, Shelter/NFIs and Camp Coordination and Camp Management in cases of forced displacement in complex emergencies. As a result, in most countries with a Humanitarian Coordinator and a complex IDP situation, UNHCR is leading the Protection Cluster. In addition, it has a specific mandate for the prevention and addressing situations of statelessness.
THE INCUMBENT IS RESPONSIBLE FOR THE FOLLOWING ASSIGNED DUTIES:
Under the direct supervision of the Protection Officer the UNOPS colleague will undertake the following tasks:
- Ensuring a smooth and fair access at reception and monitoring access to premises of persons of concern to UNHCR.
- Ensuring that persons of concern with emergency conditions approaching the reception are attended in a timely manner and referred to the appropriate Unit and services;
- Ensuring effective communication mechanisms and procedures are in place to support the work of staff dedicated to the reception area;
- Following up with relevant units and/or focal points any issue raised at level of reception area (e.g. unattended persons of concern, instances of disruptive behavior, at risk cases, etc.);
- Providing weekly and monthly statistics on persons of concern approaching the reception area;
- Provide counseling to persons of concern on protection instances when required;
- Any other related task as required.
Results/Expected Output:
- An average of 100-150 individuals attended and followed up processing and recording instances protection interviews carried out on a weekly basis and related recommendations.
- 1 report with statistical data per week; 1 report with analytical data per month.
- Identification of emergency cases identified and followed up within the day.
· Relevant referrals to service providers and implementing partners conducted in timely manner.
REQUIRED MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE
- Secondary Education
- 4 years of working experience
- Fluency both in oral and written English and Arabic, basic computer skills.
- Drafting skills, both in English and Arabic especially in English will be an asset.
- Sound interpersonal and communication skills, especially with people from different cultural backgrounds.
- Ability to work individually and as part of a team.
- Knowledge of relevant UNHCR policies and guidelines is desirable.
DESIRABLE QUALIFICATIONS & COMPETENCIES.
- Initiative, sound judgment and dedication to the United Nations principles.
- Egyptian Nationality
HOW TO APPLY:
Interested candidates are invited to submit a motivation letter and a completed Personal History Form (P11) prior to the closing date of the vacancy notice through UNHCR Egypt’s recruitment portal: http://hr.unhcregypt.org/ Personal History Form (P11) are available in the recruitment portal and also at www.unhcr.org/recruit/p11new.doc
Applications missing any of the above elements, duly completed, will unfortunately not be considered.
This position may be subject to a written test. Only short–listed candidates will be contacted.
Candidates must be Egyptian citizens or hold a valid local work permit.
UNHCR follows a strict non-smoking environment policy.
