Puma Energy International is a rapidly expanding, midstream and downstream oil company operating in over 35 countries across 5 continents. Headquartered in Singapore with regional offices in Geneva (Switzerland), Johannesburg (South Africa), San Juan (Puerto Rico) and Brisbane (Australia), we are a responsible supplier and storage facilitator of high-quality petroleum products.
Our midstream line of business unlocks value with storage capacity of 16 million barrels ("bbls"). This will be increased to approximately 26 million bbls by 2014 in accordance with the capital investment programme currently being implemented and various investment opportunities being originated. It makes Puma Energy one of the largest independent fuel storage operators. The downstream business supplies gasoil, gasoline, jet and niche products (like lubricants and bitumen) to a global network of over 1,300 retail service stations, 28 airports worldwide and the construction industry. This enables infrastructure development in emerging economies.
Puma Energy is a privately owned company with two strategic partners and main shareholders - Trafigura Group and Sonangol Holdings. Although the company operates at arms-length from both, it benefits from their management expertise and market knowledge.
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Our midstream line of business unlocks value with storage capacity of 16 million barrels ("bbls"). This will be increased to approximately 26 million bbls by 2014 in accordance with the capital investment programme currently being implemented and various investment opportunities being originated. It makes Puma Energy one of the largest independent fuel storage operators. The downstream business supplies gasoil, gasoline, jet and niche products (like lubricants and bitumen) to a global network of over 1,300 retail service stations, 28 airports worldwide and the construction industry. This enables infrastructure development in emerging economies.
Puma Energy is a privately owned company with two strategic partners and main shareholders - Trafigura Group and Sonangol Holdings. Although the company operates at arms-length from both, it benefits from their management expertise and market knowledge.
*LI-PU
Main Purpose
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Key Responsibilities
Receives and processes orders (according to order to cash process), provides information concerning deliveries, changes in service, and issues with suppliers. Handle processes involved in a supply chain, liaising with a variety of parties including suppliers, retailers and consumers. This is often a two-way process with return of goods.
Interacts with customers (internal and external), to provide information in response to inquiries about accounts, products, and services or deliveries.
Answers customers' questions regarding product or service and operation or maintenance. Handles and resolves customer complaints, special orders, or returns in-store (if needed) or via phone or mail.
Manage a reliable safe supply logistics, optimizing transport, and low cost to serve that the organization received satisfactory standards on service in order to achieve the company objectives. This position will proactively determine the need to reschedule orders, contact the customer regarding schedule changes and take appropriate actions to ensure the customer's requirements are met.
Assist in coordination for HSE procedures and site standards alongside managers/employees on HSE issues at retail network.
Supervisor of: Terminal Team: 15 – 30 persons.
Delegate tasks and responsibilities through subordinate operational staff.
Ensure that employees and owner drivers are adequately instructed in safe processes of work and are competent to perform the task assigned.
Be available on-call (via mobile) during customer service delivery out of business hours.
Interacts with customers (internal and external), to provide information in response to inquiries about accounts, products, and services or deliveries.
Answers customers' questions regarding product or service and operation or maintenance. Handles and resolves customer complaints, special orders, or returns in-store (if needed) or via phone or mail.
Manage a reliable safe supply logistics, optimizing transport, and low cost to serve that the organization received satisfactory standards on service in order to achieve the company objectives. This position will proactively determine the need to reschedule orders, contact the customer regarding schedule changes and take appropriate actions to ensure the customer's requirements are met.
Assist in coordination for HSE procedures and site standards alongside managers/employees on HSE issues at retail network.
Supervisor of: Terminal Team: 15 – 30 persons.
Delegate tasks and responsibilities through subordinate operational staff.
Ensure that employees and owner drivers are adequately instructed in safe processes of work and are competent to perform the task assigned.
Be available on-call (via mobile) during customer service delivery out of business hours.
Knowledge Skills and Abilities
2 to 5 years in Retail Sales, Operations, Logistics or equivalent
Vehicle driver's licence.
Previous experience in planning or scheduling resources is desirable
University degree preferable in Logistics
Proficiency in Microsoft Office ( Word, Excel, PowerPoint, Outlook)
Good negotiating skills
Bilingual (Portuguese & English)
Excellent communication, organizational and customer relationship skills
Good communication skills, both verbal and written
Ability to influence employee behaviour to the benefit of the Company and its customers
Ability to delegate effectively and ensure work is completed
Strong team player
Ensure Pumangol sites will not run out of stocks due to lack of suppl, transport, equipment’s
Ability to adapt to change
Effective and demonstrable leadership skills
Operations Chief SupervisorVehicle driver's licence.
Previous experience in planning or scheduling resources is desirable
University degree preferable in Logistics
Proficiency in Microsoft Office ( Word, Excel, PowerPoint, Outlook)
Good negotiating skills
Bilingual (Portuguese & English)
Excellent communication, organizational and customer relationship skills
Good communication skills, both verbal and written
Ability to influence employee behaviour to the benefit of the Company and its customers
Ability to delegate effectively and ensure work is completed
Strong team player
Ensure Pumangol sites will not run out of stocks due to lack of suppl, transport, equipment’s
Ability to adapt to change
Effective and demonstrable leadership skills
