The Role
ULCC is a leading IT services business, specialising in the academic and not for profit sectors. Passionate about both its people and the community it serves, ULCC prides itself on providing cost effective services that add value at every opportunity
The Service Desk is the first line of contact at ULCC and is responsible for the monitoring, logging, diagnosing and fault-handling for a number of national and international IT services. These include: ICT Support for the central University of London; Web and E-Learning Services for 200 external customers, Hosting Services support, Corporate Business Systems system administration and the Halls of Residence Student Support.
Requirements
The University of London Computer Centre (ULCC) is looking for a suitably experienced individual to join the team as a Junior Service Desk Analyst working as part of the Central ICT Services team.
The University of London Computer Centre (ULCC) is looking for a suitably experienced individual to join the team as a Junior Service Desk Analyst working as part of the Central ICT Services team.
About The Department
ULCC has over 40 years experience of delivering high quality, cost effective IT services to the UK education and research sector. The staff of 70+ professionals ranges from archivists, designers and e-learning advisers to programmers and network engineers. ULCC has technical experts and customer support specialists, enabling delivery of complete solutions.
We have a strong open source and shared services ethos. We provide a full range of e-learning services to 150 customers with over 1,000,000 users with the Moodle VLE at the centre. Our innovative personalisation framework for learning also includes student support and assessment. We provide digital repositories to support the research and library communities using EPrints software. We have a state of the art data centre where we provide co-location and managed hosting. We also provide shared services management information systems.
ULCC also develops and implements the IT strategy for the central University which includes services for over 50,000 distance learning students in association with the University of London International Programmes and 3,500 internal students.
About the University of London
The University of London is one of the oldest and largest universities in the UK – and the most diverse. Established by Royal Charter in 1836, the University is recognised globally as a world leader in Higher Education. We are a federal institution consisting of 18 self-governing Colleges of outstanding reputation and a number of acclaimed central academic bodies. The University of London offers almost every subject covered in any University curriculum, delivering huge flexibility and choice to its students.
ULCC has over 40 years experience of delivering high quality, cost effective IT services to the UK education and research sector. The staff of 70+ professionals ranges from archivists, designers and e-learning advisers to programmers and network engineers. ULCC has technical experts and customer support specialists, enabling delivery of complete solutions.
We have a strong open source and shared services ethos. We provide a full range of e-learning services to 150 customers with over 1,000,000 users with the Moodle VLE at the centre. Our innovative personalisation framework for learning also includes student support and assessment. We provide digital repositories to support the research and library communities using EPrints software. We have a state of the art data centre where we provide co-location and managed hosting. We also provide shared services management information systems.
ULCC also develops and implements the IT strategy for the central University which includes services for over 50,000 distance learning students in association with the University of London International Programmes and 3,500 internal students.
About the University of London
The University of London is one of the oldest and largest universities in the UK – and the most diverse. Established by Royal Charter in 1836, the University is recognised globally as a world leader in Higher Education. We are a federal institution consisting of 18 self-governing Colleges of outstanding reputation and a number of acclaimed central academic bodies. The University of London offers almost every subject covered in any University curriculum, delivering huge flexibility and choice to its students.
