As a Functional Support Specialist you will have the opportunity to contribute to our on-going success by delivering quality and timely services during and post implementation of our products to our customers for all project deployments. This position provides first line support to our customers and provides the opportunity to learn new technologies and enterprise applications in delivering better service to our government customers.
Main Responsibilities:
- Analyze customer issues and requirements and facilitate solutions
- Learn and understand clients’ environment and assist with utilizing the product to the full potential
- Act as primary functional support contact for the client during deployment and post-implementation of the solution
- Provide 1st and 2nd level support to Government
- Provide 1st and 2nd level support to FreeBalance Regional Customers
- Support the creation of training materials and provide training to end users on the Accountability Suite including other sub systems that are affected by the GRP solution
- Other duties as assigned
Education and Experience:
- University degree in Business Administration, Accounting or Finance
- Demonstrate understanding of Financial Accounting practices
- Previous Public Accounting experience is considered an asset
- Demonstrate previous experience supporting customers for translating business issues and providing solutions by writing specifications for the technical team
- Experience using CRM tools to resolve customer issues.
- Knowledge and/or background with ERP systems providing Financial functionality is considered an asset
- Possess a strong sense of global citizenship and willingness to engage in global initiatives at FreeBalance
- Ability to travel as required
- Read, write and speak English fluently
This is a full-time position based in Liberia.
HOW TO APPLY:
To apply, please visit: http://www.freebalance.com/company/jobs_liberia.asp#func_supp
