TERMS OF REFERENCE
PositionHuman Resources ManagerPlace of Performance Mogadishu, SomaliaContract DurationPermanentStarting Date TBC
OVERVIEW OF CTG GLOBAL
CTG Global is a managed service company specializing in Recruitment, Management Consultancy, Human Resources support services and Monitoring & Evaluation in post disaster and post conflict countries around the world.
CTG Global provides services to humanitarian organizations, government, non-governmental organizations and corporates that enables public and private sectors to focus on their core business and the achievement of their objectives in hostile and threatening environments as we provide a safe and secure environment for them to do so and alleviate them of their risks, crisis and personnel management problems.
OVERVIEW OF THE POSITION
Specific responsibilities will include but not be limited to:
I. HR Management
II. Operational Management
III. Personnel Management
IV. Business Development
GENERAL FUNCTIONS
HR Management
· Accountable for managing assigned clients.
· Responsible for meeting client objectives in accordance with contracted scope of work.
· Ensure total client satisfaction with the services being provided
· Ensure clients are regularly updated and client expectations are met in accordance with agreed timeframes.
· Issuance of invoices and responsible for collections.
· Responsible for ensuring deployment plans, administrative documents, system and Personnel Management SOPs are in place and complied.
Operational Management
· Ensure Legal establishment of CTG in operation center (with administrative management).
· Provide assistance with ensuring compliance with all Somali Government Agencies.
· Ensure an understanding of CTG’s Duty of Care, evacuation and medevac plans.
· Management of the safety of our consultants in the field from mobilization to demobilization with the support of the Account Director and Regional Field and Operations Manager where required.
· Management of third-party security, accommodation, and other local service providers and fixers.
· Understand the contracted terms of all accommodation, security, logistics support, etc. with the assistance of the HR Director and Regional Field and Operations Manager where required
· Management of crisis situation in accordance with the CTG Crisis Management SOP
Personnel Management
· Mobilization – Responsible for deliverables against the provided mobilization plan for new contracts
· Recruitment – Support the recruitment department for new deployments.
· Induction Training – Ensure all consultants are issues with country specific operational guidelines and receive a full CTG induction prior to commencing work for the client.
· Duty of Care – Responsible for consultant duty of care and knowledge sharing on security threats and incidents.
· Accountable for Payroll accuracy – Approving consolidated payroll spreadsheets, supporting documents, etc. Checking for inconsistencies prior to authorization.
· Insurance – Ensure consultants are included and removed from the insurance nominal roll accordingly.
· Act as a focal point between insurers and consultants/emergency liaison persons in instances of medevac and or major incident. Supporting documentation collection for such incidents.
· Performance reviews – Review consultant’s performance timely in accordance with client’s requirements.
Business Acquisition and Growth
· Actively promote CTG’s services and assist in building a network of key business partners and potential clients.
· Develop current and new client relationships through to contract negotiation.
· Represent CTG in meetings held in Somalia.
· Assist with the development of proposal responses by:
Other General Responsibilities
· Produce Weekly reports to the Account Director and Regional Field and Operations Manager
KPI’sGoal KPI & Actions taken Support required 1 Total client satisfaction
Accountable for client deliverables
Responsible for developing a cohesive relationship with assigned clients. Mobilisation plans delivered efficiently and meeting deadlines. Manage client expectations.
Mitigation of problems and professional intervention and solutions.
Meeting reports documented for all meetings.
Conduct frequent meetings and formal performance reviews with clients. Internal bi-monthly review with PD 2Client satisfaction assurance Ensure retention of current clients.
Positive client feedback. Monthly review conducted by CMS 3 Acceptable client response times Ensure clients requests are addressed or acknowledged within 24 hours Quarterly audit conducted by CMS 4 Build a network of key business partners in Somalia. Database maintained, recorded and used. Salesforce updated and managed. Work with CMS set up key meetings on a regular basis and BDM for vendor registrations 5 Ensure all recruitment administration and personnel documentation is collected and stored (hard and soft copies) for all international and national consultants Conduct monthly internal audits on consultants’ personnel files (p-files) Annual audit conducted by CMS. 6 Legal:
Manage all consultants’ legal contracts.
Manage call off contract/service level agreement process with client.
Ensure compliance with Employment laws in country of operation. Review all contracts prior to their disbursement and track contract expiration dates, amendments, extensions, addendums and other alterations.
Early warning and resolution on all employment legal (and potential legal) issues. Disciplinary best practice followed
Contract accuracy. Databased developed, maintained, recorded and used. Signatory rights as per company established authorisations levels policy.
Liaise with CMS 9 Manage, and build relationships, with Consultants.
Accountable for consultant’s duty of care. Consultant’s whereabouts monitored. Security situation monitored and movement’s safe.
Monitor subcontractors and consultants performance reviews.
Ensure consultant tracker is updated.
Recruit, retain and develop the industry’s best. our consultant’s next role could be as our client or project design lead.
Ensure all candidates meet the highest standards of behaviour and fully vetted. HR Associate DBX to support. 10Payroll & Invoice submission and debt collections Ensure payroll and invoice accuracy and timely delivery. Invoices to be submitted within 1 day (max. 3 days permitted) of payroll processing.
Conduct weekly debt collection meetings with clients and update finance on receipts and bad debt (payments pending over 90 days) collection. Continual liaison with Finance division.
ESSENTIAL EXPERIENCE
Education
· University degree in the field of business administration, human resources or related field.
Work Experience
· Minimum 1-2 years of experience in human resources management, client relations.
· Fluency in English and Somali is required.
HOW TO APPLY:
Interested candidates should submit their CV along with their application letter via e-mail tocareers@ctgglobal.com with reference to “BHJOB2678_851” in the subject line. Short-listed candidates will be contacted for an interview.
